We do NOT offer returns or refunds unless the customer has received a damaged product. For the avoidance of doubt, this means a manufacturing defect. This does NOT include minor variations in the color of the product (in comparison to the digital shoot images) as this can vary as per the lighting used in photography. Slight variations in the stitching style also do not constitute a manufacturing defect, as many styles will be shown as sleeveless in a shoot, but most will be provided with sleeves when ordered (and necessary changes in styling may be made as required for this given the limitations of embroidery provided). Changes in style of stitched items therefore, will not be considered a manufacturing defect, and no replacement or refund will be provided for such issues.
If you have any issues with an item or are unsure about whether it is a defect, you can contact us and we will see what we can do for you. However, even if we, in our sole discretion, decide to offer a partial or full refund for the item in question, we will not be liable for any customs duties, taxes, shipping fees or any other bank charges or other fees that may have been incurred on the transaction.